Privacy Policy

1. Who we are

The data controller for the Service is Solusphere LLC. You can reach us about any privacy matter at support@crewzo.ai or by mail at 30 N Gould St, Ste R, Sheridan, WY 82801, United States.

2. Information we collect

We collect the following categories of information:

• Account information — your email address, password (stored in hashed form by our authentication provider), name, and the agency or business details you provide.
• Content you provide — brand profiles, competitor information, briefs and prompts, and files you upload such as logos, carousel images, ad reference images, and videos and audio, which may contain people's voices.
• Generated content — the marketing outputs you create with the Service (for example reels plans, carousels, ads, lead magnets, and video).
• Billing information — payments are processed by Stripe. We store a Stripe customer identifier and your subscription and credit status. We do not store full payment-card numbers. When you start a subscription or an introductory trial, Stripe keeps your payment method on file so it can take the payments you authorized, including the subscription charge that follows the trial, until you cancel.
• Usage and credits — your credit balance and ledger, feature usage, and diagnostic logs.
• Account information — your phone number, which we collect at sign-up to help secure your account, to verify eligibility for promotional offers, and, as you agree when you sign up, to message you on WhatsApp about your account and our services. You can ask us to stop at any time, including by tapping the opt-out button in our message or replying to it.
• Device and technical data — IP address, the user-agent string of your browser, and approximate country derived from network headers.
• Anti-abuse signals — to enforce the one-per-person limit on promotional offers such as the introductory trial, we store a device identifier derived from your browser (a hashed value combining a random identifier stored in your browser, your user-agent, screen characteristics, time zone, and language), the IP address used at sign-up, and your email address, in a restricted internal ledger.
• Marketing attribution — where you consent, we collect UTM parameters, referrer and landing page, advertising click identifiers (such as fbclid, gclid, ttclid, sclid, msclkid, twclid), and advertising-pixel cookies (such as _fbp, _fbc, _ttp, and _ga).

3. How we use information

• To provide, operate, and maintain the Service and its tools.
• To process payments, manage subscriptions, and administer your credit balance.
• To secure the Service, detect and prevent fraud and abuse, and enforce our Terms.
• To measure, analyze, and improve the Service and its features.
• For marketing and advertising attribution and measurement, where you have consented.
• To communicate with you about your account, security, and support requests.
• To email you, as an account holder, about our offers and new features. Every such email has an unsubscribe link, and unsubscribing never stops the emails about your account, payments, or renewals.
• To comply with legal obligations.

4. Cookies and tracking technologies

We use strictly necessary cookies to operate the Service (for example to keep you signed in and to remember your cookie choices). With your consent, we also use analytics and advertising cookies and pixels to measure campaigns and improve the product.

When you first visit, our cookie banner lets you accept or decline non-essential cookies, and you can change your choice at any time. Advertising and analytics technologies we may load with consent include Meta (Facebook) Pixel, Google, TikTok, and Snap.

Measurement events are also sent from our servers. When you complete a sign-up or a purchase, we may send a corresponding conversion event directly to advertising platforms — currently Meta, Google, TikTok, and Snap — so that we can measure the performance of our own advertising. These events can include your email address, phone number, and name in an irreversibly hashed form, a pseudonymous account identifier, the advertising cookie identifiers listed in Section 2, and your IP address and browser user-agent. We do not send your prompts, brand information, or generated content to advertising platforms, and we do not sell your personal information.

For these measurement events the advertising platforms act as independent or joint controllers of the data under their own business-tools terms, alongside us. If you decline non-essential cookies we do not send them, and you can change that choice at any time using the cookie-preferences control in our footer. You can also object to this processing, or ask us to delete data already sent, by contacting support@crewzo.ai.

5. Analytics and Google Consent Mode

We use Google Analytics 4 (GA4), a service provided by Google, to measure how visitors use the Service and to understand conversions such as sign-ups and purchases. This helps us see which pages and features are used, where visitors come from, and how to improve the Service.

If you are visiting from the European Economic Area or the United Kingdom, analytics and advertising storage default to “denied” under Google Consent Mode v2 until you give consent. This means no analytics or advertising cookies and no identifiers are placed on your device unless you accept them. Even before consent, Google may receive anonymous, cookieless measurement signals (no cookies and no identifiers that single you out), which Google uses to estimate aggregate usage; this cookieless measurement is lawful without consent. If you accept non-essential cookies, full analytics measurement (including cookies) is enabled.

When you are logged in, we measure your activity using a pseudonymous account identifier rather than your email address or name, so that we can analyze usage across your session. You can decline analytics and advertising at any time through the cookie banner or by changing your cookie choices.

6. AI processing and model providers

The Service generates content using third-party AI model providers. When you generate content, the inputs you provide (such as prompts, brand details, and reference material) are sent to these providers to produce your outputs. We currently use Anthropic, OpenAI, fal.ai, Kie.ai, OpenRouter, and ElevenLabs for AI generation; some of these are intermediaries that route your inputs to models operated by other providers, including Google. The providers and models used for a given operation may change.

We access these providers through their business APIs and do not sell your content. We rely on the providers' API terms, which generally do not use API-submitted content to train their models.

The exception is ElevenLabs, which provides our voice tools (voice cloning and speech generation), transcription, and audio clean-up. ElevenLabs may retain audio sent to it and use it to train and improve its models, under its own privacy policy. A recording of a person's voice, and a voice model made from it, may count as biometric data under some laws. To use a voice tool, we create a copy of the speaker's voice at ElevenLabs and delete it after it has gone unused for 24 hours; this does not delete audio that ElevenLabs has already retained under its own policy.

7. Sub-processors

We use the following sub-processors to operate the Service. Each processes data only as needed to provide its function:

8. How we share information

We share information with the sub-processors listed above, with authorities or third parties where required by law or to protect rights and safety, and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information.

9. Data retention

We keep your information while your account is active. When your account is deleted, your owned data is deleted, subject to limited retention needed for legal, accounting, or fraud-prevention purposes.

If your account has had no active subscription or trial for 6 months, we delete the content created in it (your generated content, saved projects and their history, and the files that go with them), and we email you at least 7 days before we do. We keep your account, email address, brands, and billing records, so you can sign in and subscribe again at any time. We may also automatically delete generated files 60 days after they are created, project working files 60 days after you last work on them, and temporary uploads sooner. Download anything you want to keep. Anti-abuse records described in Section 2 are kept for up to 24 months. Voice copies made for voice tools are deleted as described in Section 6.

10. Security

We protect your data with row-level security scoped to your account, encryption in transit and at rest, and access controls. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

11. International data transfers

The Service is hosted in the United States and our sub-processors may process data in the United States and other countries. If you access the Service from the Gulf region, the European Economic Area, the United Kingdom, or elsewhere, your information may be transferred to and processed in countries with different data-protection laws than your own.

12. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, and to withdraw consent. To delete your account, contact us at support@crewzo.ai from your account's email address and we will delete it for you. You can change cookie consent at any time. To exercise any right, contact support@crewzo.ai.

If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data-protection authority.

13. Children

The Service is intended for business use by adults and is not directed to anyone under 18. We do not knowingly collect personal information from minors.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes may be communicated through the Service.

15. Contact us

Solusphere LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@crewzo.ai.