Terms of Use

1. Acceptance of these Terms

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you accept these Terms on its behalf. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms. The Service is intended for business and professional use.

3. Accounts and security

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us at support@crewzo.ai of any unauthorized use.

4. The Service

The Service provides a set of AI-powered marketing-content generation tools — for example, tools that generate image ads, carousels, product photos, logos, videos, motion graphics, and lead magnets, together with content-research and video-editing features. The specific tools and features available change over time, and we may add, change, hide, or discontinue any tool or feature at any time.

The tools, features, credit allowances, and usage limits included with your account — such as the number of brand profiles you can create and the storage available to you — depend on your subscription plan, trial, or free start (Section 8), as presented on the pricing page, at checkout, or in the Service. We may enforce these limits technically, and we may adjust the tools and limits included in a plan on a going-forward basis.

Support is provided on a commercially reasonable basis by email at support@crewzo.ai. Unless a response time is expressly stated for your plan, we do not commit to specific response times.

5. Subscriptions

Paid plans are subscriptions billed through our payment processor, Stripe. Subscriptions renew automatically for successive billing periods at the plan price in force, until cancelled, and you authorize us to charge your payment method for applicable fees on each renewal. The renewal amount and frequency are shown before you subscribe, and we send a reminder to your account email a couple of days before each renewal charge. The introductory trial described in Section 6 continues as a Starter subscription when its trial period ends, unless you cancel before then.

Prices are shown exclusive of tax unless stated otherwise. Where we are required to collect value-added tax, sales tax, or a similar tax on your purchase, it is calculated based on the billing location you provide and added at checkout, and it will appear on your receipt. You are responsible for giving us accurate billing and location information, and for any other taxes arising from your own use of the Service.

If a renewal payment fails, we may suspend your access to paid features until payment is completed. If payment is not completed and the subscription is cancelled as a result, the subscription ends and any remaining plan credits are forfeited.

You may cancel your subscription at any time from your account's billing settings. Cancellation takes effect at the end of the current billing period: you keep access to the Service and any remaining plan credits until the period ends, and you will not be charged for subsequent periods. Amounts already paid, including for the remainder of the current period, are not refunded except as described in Section 9 or where required by law.

You may switch plans at any time by purchasing a new plan. The switch takes effect immediately: your previous subscription is cancelled, the new plan is charged at its full price, and no refund or credit is given for unused time on the previous plan. Your plan-credit balance is replaced with the new plan's full allotment; plan credits remaining from the previous plan do not carry over, while top-up credits are kept. Any billing balance you already hold with our payment processor is applied to your future invoices; it is not paid out to your payment method.

6. Introductory trial

We may offer a one-time, paid introductory trial. The trial currently offered costs $3, lasts 7 days, includes 120 credits, and covers the Static Ads, UGC AI Ad, Ad Script Writer and Video Studio tools only — it does not include the other tools or the credit allowance of the Starter plan, which become available only if and when the trial converts as described below. The trial fee, the length of the trial period, the credit allowance it includes, and the tool or tools it covers are as displayed in the offer at the time of purchase, and we may change them for future trial purchases; trials purchased before 6 September 2026 keep the fee, credit allowance and tools shown at their time of purchase. The trial period is fixed: using up the trial credits pauses generation for the rest of the trial but does not end the trial or the scheduled conversion described below.

When the trial period ends, your trial automatically continues as a subscription to the Starter plan at the price in force at that time (currently $29 per month), charged to the payment method you provided at checkout and then monthly until you cancel, under Section 5. We disclose this before you purchase the trial, you expressly authorize it at checkout, and we send a reminder to your account email before the first Starter charge.

You can cancel the trial at any time before the trial period ends from your account's billing settings. If you do, you keep the trial for the rest of the trial period, nothing further is charged, and the Starter subscription never starts. If you cancel after the trial period has ended but before the Starter payment has been collected, we cancel the pending charge and your access ends immediately.

If the Starter payment fails when the trial ends, your access to the Service is suspended, our payment processor may retry the charge over the following days, and you may cancel during that time so that nothing further is attempted. If the payment is not completed, the subscription is cancelled. Once the Starter payment succeeds, the Starter plan's full credit allotment replaces any remaining trial credits and the plan renews under Section 5.

If you subscribe to a paid plan during the trial, the trial ends at that moment: you are charged for the new plan, the scheduled Starter conversion does not happen and is not charged, and the new plan's full credit allotment replaces any remaining trial credits; any top-up credits already on your account are unaffected. When a trial ends without a paid subscription, your access to the Service — including in-app access to content stored in your account — is suspended until you subscribe; unused trial credits are forfeited; and any top-up credits already on your account remain there but can only be used once you have an active paid subscription. Top-up credits cannot be purchased during a trial: the trial is offered an upgrade to a paid plan instead. You retain ownership of your content and outputs under Sections 11 and 12, and we recommend downloading anything you want to keep before the trial ends.

The trial is limited to one per person. We determine eligibility using signals including your account, email address, and device, and we may refuse, limit, modify, or withdraw the trial offer at any time. If you complete a trial purchase while ineligible, we will decline the activation, cancel the associated subscription, and refund the trial fee. Accounts that have previously held a paid subscription are not eligible for the trial. Trials started before 3 September 2026 remain one-time purchases and do not convert into a subscription.

7. Agency Founding offer

We may run a limited launch promotion for the Agency plan (the “Founding offer”). While the offer is shown on the pricing page, the first 20 accounts that activate a paid Agency subscription are each assigned a Founding seat automatically at the moment the subscription activates — including where you upgrade to Agency from a Starter or Pro subscription. The offer closes once 20 seats have been assigned, or earlier if we withdraw it; a seat is assigned only if one is still available when your subscription activates. Comped, trial, and internal accounts are not eligible, and each account can hold at most one seat.

A Founding seat includes: (a) one informational website of 5 to 7 pages for one brand of your choice, designed and built by our lead software engineer, with hosting and domain registration handled by us; and (b) two 30-minute marketing consultancy sessions with our marketing director, held by video or voice call. Both benefits are earned as soon as the seat is assigned. They have no cash value, cannot be exchanged for credits, money, or a refund, and cannot be transferred to another account or person.

We deliver the website within 40 days of the date the seat is assigned, provided you supply the content, brand assets, access, and approvals we ask for within a reasonable time; delays on your side extend the delivery date by the same period. The website is an informational site: it does not include online stores, customer accounts, bookings, custom software, or ongoing content changes after delivery, unless we agree otherwise in writing. Content you provide for the website is subject to Sections 10 and 11. Sessions are scheduled with our team, through WhatsApp or email, at mutually convenient times.

The website and the sessions are provided as part of an active Agency subscription and stop when that subscription changes or ends. If you cancel, downgrade, or otherwise change your plan, or your subscription ends for non-payment: work on a website that has not yet been delivered stops; a website that has been delivered, together with its hosting, is taken offline at the end of the period you have paid for; and any unused sessions lapse. Domain names we register for the website are registered and held by us; we may, at our discretion and on request, transfer a domain name to you. Returning to the Agency plan later does not restore a seat or these benefits unless we agree otherwise in writing.

8. Credits

Apart from the free-start credits described below, the Service uses two kinds of credits. Plan credits are included with a subscription or trial: they are granted for the billing or trial period in which they are issued, are reset to your plan's full allotment at each renewal, do not roll over, and are forfeited when the subscription or trial they came with ends. Top-up credits are additional credits you purchase separately: they expire 12 months after the date of purchase if unused, they can be purchased only while you have an active paid plan (not during a trial or a free start), and an active subscription or trial is required to use them. If your subscription or trial ends before they expire, unused top-up credits remain on your account and become usable again when you subscribe to a paid plan. The balance shown in the Service is the combined total of both kinds; plan credits are consumed first.

Free start. We may give an account that has never held a trial or a paid plan a one-time free start. The free start currently offered includes 10 promotional credits, usable for 48 hours from the moment it begins, on the tool or tools the free start includes (currently Static Ads), together with Brand DNA setup at no credit cost within the limits shown in the Service; no payment method is required. The number of credits, the length of the window, and the tools included are as shown in the Service when the free start begins, and we may change or withdraw the offer for future free starts at any time. The free start is limited to one per account and one per phone number, and an account or phone number that has already held a trial or paid plan is not eligible. Free-start credits have no cash value and are not transferable; unused free-start credits can no longer be used once the window ends, and they are replaced, not added to, when a trial or paid plan starts. Top-up credits cannot be purchased during a free start or a trial: they are sold only with an active paid plan. When the window ends without a trial or paid plan, your access to the Service — including in-app access to content you created during the free start — is suspended until you start a trial or subscribe, as described in Section 11.

Credits are consumed when you run paid operations in the Service, including content generation and certain supporting operations such as importing or analyzing brand information, transcription, and media processing. Different operations consume different numbers of credits, and the number of credits an operation consumes is not fixed: it may vary with what you generate and with how the operation runs. Any credit figure shown in the Service before you run an operation is indicative only and is not a quote; the number of credits actually deducted may be higher. The number of credits deducted for each operation is recorded in your account's credit history, which is the authoritative record of consumption.

If a paid operation fails to complete, the credits charged for it are generally returned to your account automatically. If you believe you were charged for an operation that did not complete, contact support@crewzo.ai and we will review the charge against our records.

Credits have no cash value, are not redeemable for money, are not transferable, and are forfeited if your account is deleted (Section 18). We may change plan prices, credit allowances, and the credit cost of operations at any time and at our discretion, without individual notice. Such changes apply on a going-forward basis and do not affect a billing period you have already paid for.

9. Refunds

Refunds are handled on a case-by-case basis at Solusphere LLC's discretion. To request a refund, contact support@crewzo.ai and describe your situation. Credits that have already been consumed are generally non-refundable, and where an operation fails the remedy is the automatic return of the credits charged (Section 8), not a monetary refund. The trial fee is non-refundable once the trial has been activated, and the first Starter charge after a trial is subject to the same rules as any other subscription payment, except as described in Section 6 or where required by law.

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days. By starting the trial or a subscription you ask us to begin providing the Service immediately, and you acknowledge that once the Service has been provided during that period — including once a Starter billing period has begun and credits have been used — you lose the right to withdraw for the service already provided, to the extent permitted by law.

If a payment is refunded, reversed, or disputed (including chargebacks), we may remove credits or other benefits associated with that payment and may suspend your account while the matter is resolved. We may also correct credits or benefits that were granted in error. Nothing in this section limits any statutory rights you may have that cannot be waived.

10. Acceptable use

You agree not to:

• Use the Service for unlawful, infringing, deceptive, or harmful content.
• Upload content you do not have the rights to use.
• Reverse-engineer, scrape, overload, or attempt to disrupt or gain unauthorized access to the Service.
• Circumvent or attempt to circumvent usage limits, credit accounting, or trial and promotional restrictions, including by creating multiple accounts.
• Violate the policies of third-party advertising platforms or AI model providers when using outputs.

Voice tools. Some tools recreate the voice of a person who speaks in media you upload, for example to re-say a word in a video. You may use a voice tool only on your own voice, or on a voice whose speaker has given you permission or that you otherwise have a legal right to use. Fixing your own words, or the words of a speaker who authorized you, is what these tools are for. You must not use a voice tool:

• On the voice of anyone under 18.
• On the voice of a politician or political candidate, or of an elected or other public official, even with their permission.
• On the voice of a celebrity or other famous person.
• To impersonate anyone in a way intended to deceive people about who is speaking, what they said, or whether the voice was generated by AI, or in a way that harasses or harms any person.

These restrictions are in addition to the ElevenLabs terms described in Section 13, and we may suspend voice tools for an account that we reasonably believe has broken them.

We may apply technical protections such as rate limits, usage caps, and anti-fraud and anti-abuse measures (including device-, payment-, and network-based checks), and may decline or throttle requests that we reasonably believe are abusive or put the stability or security of the Service at risk.

11. Your content and data

You retain ownership of the inputs and materials you provide. You grant Solusphere LLC a limited license to host, process, and transmit your content solely to operate and provide the Service — including transmitting your inputs to the third-party AI and infrastructure providers described in Section 13 in order to generate your outputs — and to let those providers use your inputs as described in Section 13, which for some of them includes training and improving their models. You represent that you have the rights necessary to provide your content, including the permission or other legal right to use the voice of any person you use with a voice tool (Section 10).

We may access, view, and process the content in your account where it is reasonably necessary to operate, maintain, and support the Service, to investigate suspected abuse, fraud, or security incidents, or to comply with law. We limit that access to these purposes.

You also grant us a non-exclusive, royalty-free license to reproduce and display content you generate with the Service in our own marketing, showcases, and examples of what the Service can do. This license does not transfer ownership of your content to us, and it ends when your content is deleted. If you would prefer we did not use your content this way, tell us at support@crewzo.ai and we will stop.

Access to the Service, including content you have created or stored in it, requires an active subscription or trial, except during a free start window (Section 8), which gives access to the tools it includes until the window ends. If your subscription, trial, or free start ends, we keep storing your content for 6 months (except files that expire sooner, as described below), but you will not be able to access it through the Service until you start a trial or subscribe; after that, it is deleted as described in Section 18. We recommend downloading any content you want to keep before your access ends.

Storage is limited according to your plan, and content is not stored indefinitely. We may automatically and permanently delete generated files 60 days after they are created, project working files (such as video-editor source footage and editing assets) 60 days after you last work on the project, temporary files sooner (for example, uploaded reference files a limited time after they are uploaded), files you have moved to the trash after a short grace period, and — when needed to keep your account within its storage limit — your oldest files that are not saved to a project. The Service is not a backup or archival service: keep your own copies of any content that matters to you. Content you upload or generate may be served from content-delivery URLs accessible to anyone who has the link, so do not use the Service to store confidential or sensitive material.

12. AI-generated output

To the extent permitted by applicable law and by the terms of the AI providers in our generation pipeline — including intermediaries and the owners of the underlying models — you own the outputs you generate with the Service. AI outputs may not be unique and may resemble outputs generated by others. Outputs are provided “as is”, and you are responsible for reviewing them and for ensuring your use complies with applicable laws and with advertising-platform and other third-party policies.

Our AI providers apply their own content policies, and a generation request may be declined or filtered by a provider even if it complies with these Terms.

13. Third-party services

The Service relies on third-party AI model and infrastructure providers to generate content — currently including Anthropic, OpenAI, Google (whose models we access through intermediaries), fal.ai, Kie.ai, OpenRouter, and ElevenLabs — as well as data providers (such as Apify) and our payment processor, Stripe. The specific providers and models used for an operation may change without notice. Your use of the Service is also subject to those providers' terms, and we are not responsible for third-party services.

ElevenLabs. Voice tools (voice cloning and speech generation), transcription, and audio clean-up are provided using services of ElevenLabs, Inc. (“ElevenLabs”). By using the Service: (a) you are bound by restrictions, obligations, and prohibitions regarding your use of ElevenLabs' services and of the Service at least as restrictive as those in ElevenLabs' Terms of Service, including its incorporated Prohibited Use Policy (elevenlabs.io/terms-of-use and elevenlabs.io/use-policy), and any updated versions of them; (b) Solusphere is not ElevenLabs' agent or partner or in a joint venture with ElevenLabs, and you must not hold yourself out as ElevenLabs' agent or partner or as being in a joint venture with ElevenLabs; (c) ElevenLabs is a third-party beneficiary of these Terms; and (d) you grant ElevenLabs and its affiliates and subcontractors a non-exclusive right to process and use your data to provide and support ElevenLabs' services.

You also grant ElevenLabs the right to retain audio and other data sent to it through the Service and to use it to train and improve its models, under its own terms and privacy policy. Deleting content or a voice in the Service does not delete data that ElevenLabs has already retained.

Outputs you generate are designed for use on third-party platforms such as Meta, Google, TikTok, and Snap. Publishing outputs to those platforms is done by you, outside the Service, and is subject to their terms and policies.

Some tools retrieve and display publicly available third-party content — for example posts, comments, and engagement data from platforms such as Reddit, Instagram, and TikTok — for research and inspiration. We do not control, verify, or license that content, and it remains the property of its respective owners. You are responsible for ensuring that your use of any researched material complies with applicable law and the source platform's terms.

14. Our intellectual property

The Service, including its software, design, and the Crewzo.ai brand, is owned by Solusphere LLC and protected by intellectual-property laws. These Terms do not grant you any right in our trademarks or technology except the right to use the Service.

15. Disclaimers

The Service and all AI outputs are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section excludes or limits any warranty, guarantee, or right that cannot be excluded or limited under the law that applies to you as a consumer.

The Service depends on software, networks, and third-party providers, and interruptions, delays, errors, and failed or incomplete operations are an inherent part of technology of this kind. Features may be unavailable or behave unexpectedly, operations may fail or return inaccurate or incomplete results, and content or data may be delayed, lost, or corrupted. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected. You are responsible for reviewing outputs before relying on or publishing them, and for keeping your own copies of anything important to you.

16. Limitation of liability

To the maximum extent permitted by law, Solusphere LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim or US $100. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

17. Indemnification

You agree to indemnify and hold harmless Solusphere LLC from claims, damages, and expenses arising out of your content, your use of the Service, or your violation of these Terms or applicable law.

18. Termination and account deletion

You may stop using the Service at any time, and you may request deletion of your account by contacting support@crewzo.ai from your account's email address. Account deletion is permanent and cannot be undone: your subscription is cancelled immediately, your content and stored files are deleted, and any unused credits (including purchased top-ups) and any remaining prepaid subscription time are forfeited, except where a refund is required by applicable law. We retain records we need for legal, accounting, security, and fraud-prevention purposes, such as payment and transaction records. Download any content you wish to keep before requesting deletion.

Inactive accounts. If your account has had no active subscription or trial for 6 months, we permanently delete the content created in it — your generated content, your saved projects and their history in every tool, and the files that go with them. We email you at least 7 days before we do, and subscribing again before the date in that email keeps your content. This does not close your account: your login, email address, brands, remaining credits (subject to Section 8), and billing records are kept, and you can sign in and subscribe again at any time.

We may suspend, restrict, or terminate your access, with or without notice, if you violate these Terms, fail to pay amounts due, create risk or possible legal exposure for us, or to protect the Service and its users. On termination, your right to use the Service ends and any remaining credits are forfeited, except as described in Section 9 or where required by law; sections that by their nature should survive will survive.

19. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where applicable law gives you the right to bring proceedings in your local courts.

If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in this section deprives you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in — and may only be sued in — the courts of that country.

20. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

21. Contact us

Solusphere LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. Email: support@crewzo.ai.